Excitement was palpable as Coldplay fans eagerly awaited the release of concert tickets for their much-anticipated show in Mumbai. However, what began as excitement soon turned to frustration when BookMyShow, India's leading ticketing platform, experienced a major crash just minutes before tickets were set to go live. The website and mobile app both went down, leaving users across the country unable to secure their spots at the concert. This incident has not only raised concerns about the platform's capacity to handle high-demand events but has also highlighted broader issues within the event ticketing industry.