FLAGSHIP CASE STUDY
Caribtix built a ticketing platform. Ticmint built the infrastructure underneath it.
- White-Label Event Ticketing
- Caribbean + US
- THE RESULTS
What Caribtix built: a white-label event ticketing platform on Ticmint.
100K+
Tickets per month
100+
Organizers on one platform
10+
Countries across Caribbean + US
30+
Events per month
10/10
NPS score
5/5
CSAT
100K+
Tickets per month
100+
Organizers on one platform
10+
Countries across Caribbean + US
30+
Events per month
10/10
NPS score
5/5
CSAT
The Challenge
Caribtix had the network.Their platform made it feel like someone else's.
Caribtix isn’t an event organizer. They are a ticketing company, managing over 100 organisers across the Caribbean and the US, processing hundreds of thousands of tickets every month across markets with different distribution channels and audience behaviours.
Their previous platform let them down on both sides. Four problems that made it impossible to build a business on.
A platform that didn't feel like theirs
On the organizer side, the interface felt like a back-office admin tool, not a platform a professional ticketing company would put their name on. On the end-user side, the experience didn't match what a modern ticketing product should feel like.
100 manual URL redirects
With 30+ events per month, roughly 100 URL redirects were managed at the infrastructure level, updated manually each time a recurring event changed. A single venue running the same event every month required a new redirect every time.
Fragmented ticket distribution
Ticket distribution was a manual, multi-step process: paper tickets generated outside the platform, data extracted separately, then imported back in and distributed manually.
No gate-level access control
Access control at the door was difficult to manage at scale; gate-level scanning was unstructured, with no way to assign or scope access per gate.
They needed a white-label event ticketing platform they could build a business on, one that looked like theirs, worked like their operations, and scaled with their market.
How Ticmint Helped
Six things Caribtix liked from day one.
Not a roadmap of promises – capabilities already built into the platform when they arrived.Not a set of features. A purpose-built system for 23,000 attendees, 138 countries, and zero room for error.
An interface that felt like ownership
Clean, modern UI on both the organizer dashboard and the end-user checkout. The first thing Caribtix noticed, it looked like a white-label event ticketing platform a company would be proud to put their name on.
WhatsApp ticket delivery- free for transactional
Tickets delivered via WhatsApp at no cost for transactional messages. Better deliverability than email, and already the channel both organizers and end users in the Caribbean use daily. Marketing WhatsApp is available separately.
Four-tier role structure at onboarding
Admin, organizer, promoter, and validator roles built into the platform from day one, no custom configuration required. Each role maps to how Caribtix's real teams are structured: organizers own events, promoters sell, validators scan at the gate.
Access control and gate-wise scanning
Proper access control with gate-specific scanning, something that had been very difficult to manage before. Each gate, each zone, each role, tracked and separated in real time.
Automatic event URL management
Organizer page slugs now auto-redirect to the current active event, no manual redirect updates needed. What previously required ~100 infrastructure-level changes per month is now handled automatically at the application level.
Paper ticket and barcode generation - built in
Generate paper tickets and barcodes directly from Ticmint, no external tools, no multi-step export-import flow. What previously required multiple systems now happens in one place.
- THE AMBASSADOR FEATURE
Every market has its own way of selling tickets. Caribtix's needed to be built into the platform.
The Caribbean events market runs through relationships: promoters who know the crowd, ambassadors who move tickets offline and online. Their previous setup couldn’t track any of it. Ticmint built a feature around exactly how their market operates.
- Promoters get a capped box office ticket quota, a hard limit on how many they can sell
- Each promoter has a custom commission tier, tracked automatically
- Promoters cannot create ticket types or modify event structure, the organizer stays in control
- Organizers can add Ambassadors separately, each with their own quota and commission rate
- Offline and online sales tracked in one dashboard simultaneously
- Most white-label event ticketing platforms do not support this natively
"Organizer owns the event. Promoter sells within their quota. Ambassador adds another layer, own quota, own commission. All in one dashboard."
- THE ORGANIZERS APP
A white-labeled app on both app stores. Under the Caribtix name.
Most ticketing platforms give organizers a web dashboard. Caribtix needed their organizers to download an app that carried only the Caribtix name, on the App Store and Google Play. Ticmint built it.
- Listed on both the App Store and Google Play under the Caribtix brand, not Ticmint's
- Box office ticket sales from any mobile device
- Live sales data in real time
- Full order management, cancellations and resend tickets
- Gate scanning built in
- Role-based access, right people see the right information
"Listed on both app stores. Under the Caribtix name. Not Ticmint's."
Before Ticmint, we were stitching things together, tickets generated outside the platform, data pulled separately, redirects managed manually. It worked, but it didn't scale and it definitely didn't feel like ours.
What changed with Ticmint is that our organizers log into a platform that says Caribtix. They download an app on the App Store that says Caribtix. The Ambassador feature was built around how our market actually sells tickets, offline, through relationships, with quotas and commissions that needed to be tracked properly. That's not something most platforms even think about. What's kept us here is the team. I've been in this industry for decades, and when I give feedback or suggest something, it gets heard. The things I've raised have made it into the product. That kind of collaboration is rare. It's not just a vendor relationship. We're building this together. We're processing over 100,000 tickets a month now. The infrastructure is ours."
Robert Tyrone
Founder, Caribtix
The Atmosphere
13,000 fans. 138 countries. One stadium.
Every ticket scanned. Every fan registered. Every seat counted — for the first time.
Ready to build your white-label event ticketing platform on Ticmint?
Caribtix built a ticketing business processing 100,000+ tickets per month on Ticmint’s event ticketing infrastructure. Whether you’re building for a region, a sport, a community, or a market, Ticmint is the infrastructure layer underneath it.
Frequently asked questions
What is a white-label event ticketing platform?
A white-label event ticketing platform lets a company sell tickets entirely under their own brand, custom domain, branded checkout, and a dashboard their organizers log into without seeing the underlying software provider’s name. Ticmint provides this as infrastructure: Caribtix’s 100+ organizers use a platform that carries only the Caribtix brand, while Ticmint powers everything underneath.
How did Caribtix build their white-label event ticketing platform on Ticmint?
Caribtix uses Ticmint’s infrastructure as the foundation for their white-label event ticketing platform. Their 100+ organizers access a platform carrying the Caribtix brand, app, dashboard, and checkout, while Ticmint powers the infrastructure underneath. Key features include a white-labeled Organizers App on both app stores and an Ambassador/Event Promoter system for offline and online ticket sales.
What is the Ambassador feature in event ticketing?
Ticmint’s Ambassador and Event Promoter feature gives organizers a two-tier sales structure. Promoters get a capped box office quota and a custom commission, but cannot create ticket types or modify event structure. Organizers can also add Ambassadors separately, each with their own quota and commission rate. Every sale is tracked, every commission calculated automatically. This is rare among white-label event ticketing platforms and was built around how Caribtix operates in the Caribbean market.
Can a company white-label a ticketing app on both app stores?
Yes. Ticmint’s white-labeled Organizers App is listed on both the App Store and Google Play under the partner’s brand. The app supports box office operations, live sales data, order management including cancellations and refunds, gate scanning, and role-based access, all under the Caribtix name.
How does Ticmint support multi-organizer ticketing operations?
Ticmint’s partner dashboard lets companies like Caribtix manage 100+ organizers from a single account. Each organizer has scoped reporting, they see only their own events and data. Four role levels, admin, organizer, promoter, and validator, map to how real event teams are structured.- admin, organiser, promoter, and validator.
Which is the best White-label event ticketing platform
Ticmint