- What Is a Counter Permit in Dubai?: A Counter Permit is an approval issued by DET that allows companies to operate counters or booths at event venues for activities such as ticket sales, registration, and customer support, ensuring legal compliance.
- Who Needs a Counter Permit?: Businesses involved in selling tickets, managing registrations, customer service, merchandise counters, or onsite support during events in Dubai are required to obtain a Counter Permit.
- Documents Required for a Counter Permit: To apply for the permit, necessary documents include a valid trade license, event permit details, venue approval, Emirates ID of the authorized person, service description, and contact information.
- Application Process for a Counter Permit: Applicants can obtain the permit by logging into the DET/DTCM eService Portal, filling out details, uploading documents, paying fees, and submitting the application, which is usually reviewed within 1-3 working days.
- Reasons for Counter Permit Delays and How to Avoid Them: Delays occur due to incorrect event details, missing venue approval, incomplete documents, incorrect contact info, and permit category mismatches; careful review before submission can facilitate faster approval.
If your company plans to set up a physical counter at an event venue in Dubai—whether for ticket sales, registrations, merchandise, check-ins, information support, or onsite services—you must obtain a Counter Permit from the Dubai Department of Economy & Tourism (DET), previously known as DTCM.
A Counter Permit ensures that your onsite operations follow the event guidelines, safety rules, and compliance standards set by DTCM. This permit is mandatory for all event organizers, ticketing teams, and service providers who operate any type of counter at licensed venues.
This guide explains everything you need to know about the Counter Permit process, required documents, timelines, and the easiest way to get approval without delays.
What Is a Counter Permit in Dubai?
A Counter Permit is an approval issued by DET that allows companies to set up and operate a physical counter or booth at an event venue. This permit is required for:
- Ticket sales counters
- Registration desks
- Customer support counters
- Merchandise counters
- Onsite event service desks
- Information desks
- Entry/exit management counters
- Without a Counter Permit, companies are not allowed to operate or manage counters during events.
Who Needs a Counter Permit?
You must apply for this permit if your business:
- Sells tickets onsite
- Manages event registrations
- Operates customer service desks
- Provides on-ground support during events
- Runs merchandise or product counters
- Handles check-ins or wristband distribution
All event types—concerts, sports, exhibitions, corporate events, marathons, festivals, and entertainment shows—require this permit for counter operations.
Documents Required for a Counter Permit
To apply for the permit, the following documents are typically required:
- Valid Trade License
- Event permit details
- Venue approval or booking confirmation
- Emirates ID of authorised person
- Service/activity description
- Counter layout (optional but helpful)
- Mobile number and email for communication
Providing complete and accurate details ensures faster approvals.
Need Help With the Counter Permit Process? ticmint Can Handle It for You
If you want a smooth, fast, and error-free Counter Permits approval, ticmint can manage the entire process including documentation, formatting, uploading, and continuous follow-ups until approval.
ticmint ensures your counter is approved and ready before event day—no delays, no rejections. https://ticmint.com/ticmint-best-event-ticketing-platform-in-dubai/
How to Apply for a Counter Permit in Dubai (Step-by-Step Guide)
1. Log in to the DET / DTCM eService Portal
Use your registered account to access event-related permits.
2. Select ‘Counter Permit’
Choose the correct event and permit category.
3. Fill in Required Details
Include:
- Counter purpose
- Counter type (ticketing, support, merchandise, etc.)
- Onsite staff details
- Event date and timings
4. Upload Required Documents
Ensure all attachments are clear and accurate.
5. Submit and Pay Fees
Fees vary depending on counter activity and event type.
6. Permit Review & Approval
Most approvals take 1–3 working days, based on accuracy of information.
Common Reasons for Counter Permit Delays
- Incorrect event details
- Missing venue approval
- Incomplete company documents
- Wrong contact details
- Mismatches in permit categories
Reviewing all details before submission reduces the chance of rejection.
Why Counter Permits Are Essential for Events
- Ensures legal onsite operations
- Smooth coordination with venue authorities
- Better crowd and ticket management
- Greater transparency and safety
- Avoids fines or event disruptions
Tips for Faster Counter Permit Approval
- Submit all documents clearly
- Match event dates correctly
- Ensure license validity
- Provide correct counter purpose
- Use consistent contact information
- Submit all documents clearly
Frequently Asked Questions (FAQs)
A Counter Permit in Dubai is an approval issued by DET that authorizes companies to set up and operate physical counters or booths at event venues, such as ticket sales, registration, and customer support desks, ensuring legal compliance and smooth event operations.
Businesses that sell tickets onsite, manage event registrations, operate customer service desks, run merchandise counters, handle onsite support, or manage check-in processes must apply for a Counter Permits to operate counters. during events in Dubai.
To apply for a Counter Permits, you typically need a valid trade license, details of the event permit, venue approval or booking confirmation, Emirates ID of the authorized person, description of the service or activity, optional venue layout, and contact details for communication.
You can apply for a Counter Permit by logging into the DET/DTCM eService Portal, selecting ‘Counter Permit’, filling in the necessary details, uploading required documents, paying applicable fees, and then submitting the application for review and approval, which usually takes 1-3 working days.
Delays can occur due to incorrect event details, missing venue approval, incomplete company documents, wrong contact information, or mismatches in permit categories. Reviewing all details carefully before submitting can help ensure faster approval.
Conclusion
Counter Permits is essential for operating any counter at events in Dubai. Whether it’s for ticketing, registration, or customer support, getting proper approval ensures your event runs smoothly and legally. While the process is simple, errors can lead to delay—but expert assistance can make it seamless.
If you want fast approval for your Counter Permit, DTCM Permit, ePermit, or any onsite event requirements, ticmint is here to help.
Contact ticmint today for smooth, accurate, and hassle-free permit submission and complete event support. For more information, please visit: https://ticmint.com/ticmint-best-event-ticketing-platform-in-dubai/ Or please fill out the form below.
Want to know how Ticmint can help your business?
- Save upto 35% platform fees compared to industry standard.
- 100% customisable & control. Your platform, your way. (No extra charges to remove branding)
- Enhanced transparency and security
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